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Store Policies

Shop with Confidence!
At Saigon Sam's, we are honored by your visit to our site and understand your concerns about how your personal information is handled.  We appreciate your trust and we handle security and services with care.

Privacy Policies:
At Saigon Sam's, we are committed to protecting your privacy. We consider information obtained from our consumers and from other visitors to this site to be confidential; no information is ever given to anyone for any reason. We use the information we collect about you to process orders and to provide a more personalized shopping experience. We will not collect any personal information about you except when you specifically and knowingly provide it.

What Information Is Collected & How Is It Shared?
The information gathered helps us to personalize and improve your shopping experience with us.  We respect your privacy and at NO time do we share your personal information with any third party vendor, associate or service provider unless absolutely required to complete your transaction or required by law.

Is My Information Secure?
We are committed to assuring the protection and security of personal information collected during your visit to our site.  We have established procedures to safeguard the information collected, to prevent unauthorized access and maintain accuracy.

Store Policies Payment Options:
We process our online orders securely through PayPal. You do not need a PayPal account to use this service, and can pay with any major credit card: Visa, Master Card, American Express & Discover Card. Saigon Sam's does not see or store your credit card information.

Order Processing:
Please allow 5-10 business days for your order to process.  Shipping time varies by geography, but is usually within
5-10 business days.

Product Availability:
All merchandise is subject to availability.  You will be notified via email if an item is not available or is back-ordered at the time of your order.

Return Policy:
If you receive an incorrect item due to a mistake on our part, please call or email us and we will gladly replace the wrong item with the correct item and include a prepaid shipping label with that order to ship the incorrect merchandise back to us at no cost to you. If there was a mistake on your part, you can ship the incorrect merchandise back to us at your expense. Any items(s) send out after your original order due to a mistake or damage will be charged to your credit card. Once the incorrect or damaged item(s) are returned to Saigon Sam's, we will credit that amount back to your credit card.

Merchandise ordered online, not accepted at shipment and returned to Saigon Sam's will be restocked at a fee of 20% of the purchase price plus freight charges and fees.